Refund Policy of Jameela Ayurveda Private Limited
Effective Date: 19/05/2025
At Jameela Ayurveda Private Limited (“we,” “our,” “us”), we are dedicated to providing high-quality Ayurvedic products and services. We understand that sometimes a purchase may not meet your expectations. This Refund Policy outlines the conditions under which refunds are applicable for products purchased through our website https://jameelaayurveda.com.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
Timeframe: The refund request must be made within 7 days from the date of delivery.
Condition of Product: The product must be unused, unopened, and in its original packaging.
Proof of Purchase: A valid receipt or proof of purchase must be provided.
Non-Refundable Items: Certain items are non-refundable, including:
Opened or used products
Customized or personalized items
Perishable goods
2. Refund Process
To initiate a refund, please follow these steps:
Contact Us: Reach out to our customer support team at jameelaayurveda@gmail.com or call +91-9924021237.
Provide Details: Include your order number, the reason for the refund, and any supporting documentation (e.g., photos of the product).
Return the Product: If instructed, return the product to our address:
Processing Time: Once we receive the returned product and verify its condition, we will process your refund within 7 business days.
3. Refund Method
Refunds will be issued using the original payment method. If the original payment method is unavailable, we will offer alternative solutions such as store credit or bank transfer.
4. Shipping Costs
Return Shipping: The customer is responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong or defective product).
Original Shipping Fees: Shipping fees paid at the time of purchase are non-refundable.
5. Exchanges
If you wish to exchange a product, please follow the same process as for a refund. Exchanges are subject to product availability.
6. Exceptions
Refunds may not be applicable in the following cases:
Products purchased from third-party retailers or marketplaces
Products damaged due to misuse or improper handling
Products returned after the specified timeframe
7. Contact Us
If you have any questions or concerns regarding our Refund Policy, please contact us at:
Email: jameelaayurveda@gmail.com
Phone: +91-9924021237
Address: 29/2, 29/3 Z-Crown Complex, Panpur Patiya, At. & Po. Savgadh, Himatnagar-383220, Sabarkantha, Gujarat, India
